PRODUCT REFUND
If any Customer or Distributor wishes to exchange or return the Product for any valid reason, they shall be eligible from
the date of purchase of the Product. Can do so within 30 days If so contact Shriveda Branch / Depot Distributor /
Franchisee
Distributors ID no means the Customer Unique ID NO maintained with Shriveda for all sales, purchases, transactions,
product returns, refunds in respect of the said customer. The trade key point value, bonus, rewards etc. are retained
Point Value ( PV ) means points accrued to the account of the customer against every purchase made from Shriveda
depending on which bonus is distributed.
Customer means a person who buys the products offered by Shriveda for personal consumption or for further sale.
Delivery Date means the date on which the products were successfully delivered to the customer
Documents In order to return the product to the customer, along with the original online bill, the exchange / return form is
required to be filled and deposited with the product at the depot.
Distributors Means an independent customer of Shriveda who buys the products at MRP with discount between 10% - 35%,
along with other benefits like being eligible to earn business volume
Product Exchange/Return Form means a form available with the Seller or the Shriveda website which is required to be
duly filled and submitted at the time of submitting the products for return.
Purchase date means the date mentioned on the original invoice which was duly filled at the time of making the purchase
Saleable Products Product that is salable Product unopened Product that has not expired
be passable to another customer
Seller or depot means any Shriveda Branch/city Distributor/Franchisee/Outlet/Person authorised to market and sell products
offered by Shriveda and in case of Dipo orders the Shriveda Branch from where the products were dispatched as mentioned
on the invoice
Terms and Conditions
To initiate the return / exchange, Associates / Preferred customer must submit the Physical products along with the following
documents:
- Product Exchange / Return Form
- Copy of Invoice
- Products to be returned / exchanged
Any customer can initiate the process of returning / exchanging the products by submitting the products to the
depot along with the documents from which the products were originally purchased or will deliver the products
to the Shriveda branch from where the depot orders the products. The depot will process the exchange or refund
as per the request of the customer.In case of any difference in the quantity of products in exchange instances, the
customer shall pay an additional amount to the depot, the difference in amount shall be calculated without any
deduction from the price of the product presented, it is necessary that the product is being deposited. with the
same depot from which they were originally purchased. If the customer has requested for a refund, the entire
invoice amount will be refunded, provided the products are being returned in salable condition to the same depot
from which the products were originally purchased.In case the customer wishes to deposit the products with any
other depot from which the products were originally purchased, the customer shall bear the applicable taxes on
such transaction and the same shall be deducted from the refund amount or adjusted against the difference
amount . (in matters of exchange)
- To return the product, the time will be observed as 30 days from the day you purchased the product
- The customer has to personally return the product to the depo
- Shriveda's Sale closing is every Tuesday
- Customer is entitled to a full refund if the product returns the product before the next closing Tuesday of
purchase of the product
- If a customer returns the product after closing the sale, then, due to the sale commission of the product . . .
being deducted, the amount equal to the Sale PV of that product will be deducted
- .The sale pv given to the customer at the time of purchase of the product will be deducted back on return of the
product
- Sales PV given to the upline at the time of sale of the product will be deducted back on return of the product
- If the Product is not in Saleable condition, then return / exchange will be subject to inspection of the products with
minimal deduction of applicable taxes required that at the time of inspection the seller is satisfied that the products have not
been misused or damaged intentionally
Notes:-
Please keep the bill of the product purchased from Shriveda Depot safe. Because the date of purchase of the product in
that bill online bill no / ID no and the name of the customer who purchased the product and
Contains detail information of the product purchased by the customer, Which depot did you buy the product from
The seal of the depot holder and the signature of the depot holder remain in that bill.
You will need to bill at the time of return of product to Shriveda Depot